Return Policy
Return requirements for eligible aviation, medical, and operational supply purchases.
General Return Policy
Returns for eligible products must be initiated within 15 days from the date of receipt. Products must be unused, in original packaging, and in the same condition received. A receipt or proof of purchase is required.
Aviation Supplies
Returns are accepted for most aviation supplies, equipment, and parts unless otherwise specified. A restocking fee may apply to returned items that are not defective. If a defective item is received, contact us within 15 days of receipt for return and replacement instructions.
Medical Supplies
Due to safety and hygiene regulations, medical supply returns such as gloves, masks, and sterile items are accepted only when unopened and in original packaging. Customized products and products marked non-returnable cannot be returned.
How To Initiate A Return
Contact customer service with your order number and reason for return. We will provide return authorization and instructions. Pack the item securely and include a copy of the original invoice. Return shipping costs are the customer’s responsibility except for defective or incorrect items.
Refunds
Refunds are processed to the original payment method within 30 days after the returned item is received and inspected. Shipping costs are non-refundable except when a defective or incorrect item was sent.
Contact Us
For return assistance, contact TFA International Group through your company account or representative.