Our Return Policy
Effective Date: 1/1/2025
At TFA Global Trade, we strive to provide high-quality aviation and medical supplies. If you are not fully satisfied with your purchase, we are here to help.
General Return Policy
You have [Insert Number] days from the date of receipt to initiate a return for eligible products.
To be eligible for a return, products must be unused, in their original packaging, and in the same condition as you received them.
A receipt or proof of purchase is required to complete your return.
Aviation Supplies Return Policy
Eligible Items: Returns are accepted for most aviation supplies, including equipment and parts, unless specified otherwise.
Restocking Fee: A [Insert Percentage]% restocking fee may apply to returned items that are not defective.
Defective Products: If you receive a defective item, please contact us within 15 days of receipt. We will provide instructions for returning the defective product and will replace it at no additional cost.
Medical Supplies Return Policy
Eligible Items: Due to safety and hygiene regulations, returns for medical supplies (e.g., gloves, masks, sterile items) are only accepted if the product is unopened and in its original packaging.
Non-Returnable Items: Certain items, such as customized products or those marked as non-returnable, cannot be returned.
Defective Products: For defective medical supplies, please contact us within 15 days of receipt for guidance on returns or exchanges.
How to Initiate a Return
Contact Us: Email our customer service at [Insert Email Address] with your order number and reason for the return.
Return Instructions: We will provide you with a return authorization and further instructions.
Shipping the Item: Pack the item securely and include a copy of your original invoice. You are responsible for the return shipping costs, except in cases of defective items.
Refunds
Refunds will be processed to the original payment method within 30 days after we receive and inspect the returned item.
Shipping costs are non-refundable, except in cases of defective or incorrect items sent.
Contact Us
If you have any questions or need assistance regarding our return policy, please contact us:
TFA Global Trade